Privacy Policy

1. Who We Are

Arkvon is a SaaS platform that helps subscription businesses launch, manage, and grow affiliate programs. We are operated by Arkvon Technologies with a distributed team based in the United States and the Philippines. For the purposes of applicable privacy laws, Arkvon acts as the data controller for the personal information we collect.

2. Information We Collect

We collect information in several ways.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Deliver the Arkvon platform
• Track affiliate referrals
• Attribute subscriptions using Stripe metadata
• Calculate affiliate commissions
• Generate payout reports
• Process merchant subscriptions
• Improve product performance
• Detect fraud and abuse
• Maintain platform security
• Respond to support requests
• Send important service communications

4. Legal Basis for Processing

Where applicable under laws such as the GDPR, we process your personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests
• Protection of our users and platform

5. Cookies & Tracking Technologies

Arkvon uses cookies and similar technologies to improve your experience.

6. How We Share Information

We do not sell your personal information. We may share information only when necessary with:

• Payment providers (such as Stripe)
• Cloud hosting providers
• Analytics providers
• Email delivery providers
• Customer support providers
• Professional advisers
• Government authorities when required by law
• A successor entity in the event of a merger, acquisition, or sale of assets

All service providers are required to protect your information and use it only for the services they provide.

7. Third Party Services

Arkvon integrates with trusted third party providers, including:

• Stripe (payments and billing)
• PostHog (product analytics)
• Email delivery services
• Cloud hosting providers
• Error monitoring services

Your use of these services is also governed by their own privacy policies and terms. We are not responsible for the privacy practices of third party providers.

8. Data Retention

We retain personal information only as long as necessary. Generally:

• Account information is retained while your account remains active.
• Referral attribution data may be retained for up to 90 days.
• Financial, billing, fraud prevention, audit, and security records may be retained longer where legally required or reasonably necessary.

When your account is deleted, we will delete or anonymize personal information unless we are legally required or have a legitimate business reason to retain certain records.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Receive a portable copy of your data
• Withdraw consent
• Object to certain processing
• Restrict processing in certain circumstances

California residents may exercise these rights without discrimination. To exercise your rights, contact [email protected].

10. International Data Transfers

As a globally distributed company, your information may be processed in the United States, the Philippines, or other countries where our service providers operate. Where required, we implement appropriate safeguards, including Standard Contractual Clauses or equivalent legal mechanisms.

11. Security

We use reasonable administrative, technical, and organizational safeguards to protect your information, including:

• HTTPS encryption
• Secure password storage
• Server side authentication
• Webhook signature verification
• Role based access controls
• Security monitoring
• Regular backups
• Abuse prevention systems

However, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

12. Marketing Communications

We may occasionally send:

• Product announcements
• Platform updates
• Security notifications
• Affiliate program information
• Educational content

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails. Important account or security notifications may still be sent when necessary.

13. Children's Privacy

Arkvon is not intended for individuals under the age of 18, or the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide reasonable notice through the platform or by email where appropriate. The "Last Updated" date at the top of this page will always indicate the latest version.

15. Contact Us

If you have questions about this Privacy Policy or how we process your personal information, please contact us.