Affiliate Terms of Service

1. Eligibility

To participate as an affiliate on Arkvon, you must:

• Be at least 18 years old, or the age of majority in your jurisdiction, and legally able to enter into a binding agreement.
• Provide accurate signup information, including a real name and email you control
• Maintain only one Arkvon affiliate account (multiple accounts are grounds for suspension)
• Comply with the laws of your country of residence and the merchant's country, including consumer protection, advertising, and tax laws
• Provide accurate payout details (Wise / PayPal / Stripe) when prompted, and keep them up to date

2. Independent Relationship

Your participation in an affiliate program does not create an employment, agency, partnership, joint venture, franchise, or other legal relationship between you and Arkvon or between you and any merchant.

Affiliates act as independent participants responsible for their own promotional activities, taxes, and legal compliance.

3. How Attribution Works

Arkvon attributes a sale to you when a customer purchases through your unique affiliate link or signed tracking token. The mechanics are:

• First touch attribution: a customer is bound to whichever affiliate they clicked first on a given campaign. Subsequent clicks from a different affiliate do not override this, even if the customer signs up via that later affiliate's link
• Cookie window: 30 days by default, unless a merchant configures a different attribution window for a specific campaign. If a visitor returns within the applicable attribution window of their last click on your link, the cookie credits you. If their browser blocks cookies, falls back to a server signed token ("trk") embedded in the redirect URL, with the same attribution window expiry
• A click is only counted when our fraud filter accepts it (suspicious IP cache, rapid fire patterns, and bot user agents are blocked or down weighted) and the click row is successfully persisted
• A lead is only counted when a tracked form on the merchant's site is submitted with an email and the request passes origin / token verification
• A commission is only credited when a Stripe payment from the customer carries Arkvon's attribution metadata (the merchant is responsible for passing this metadata at checkout)

4. Prohibited Practices

You agree not to engage in any of the following while participating in any campaign on Arkvon. Violations may result in commission forfeiture, payout reversal, and termination:

• Cookie stuffing, click farms, automated traffic, or any scheme that drops attribution cookies without a real human click
• Self referrals, including using your own link to purchase the merchant's product or coordinating with friends/family/employees to do the same
• Impersonating the merchant, using their trademarks or logos beyond what the merchant explicitly permits, or implying an official endorsement that doesn't exist
• Bidding on the merchant's brand keywords on paid search engines unless the merchant explicitly allows it in writing
• Misleading promotion: false claims about the product's price, features, refund policy, or guarantees; fake testimonials; clickbait headlines that misrepresent the offer
• Spam: unsolicited bulk email, comment section spam, or any communication that violates the recipient's local anti spam laws (CAN SPAM, CASL, GDPR e privacy)
• Reverse engineering, scraping, or attempting to manipulate Arkvon's tracking, dashboards, or webhook payloads
• Promoting the merchant's product on websites or platforms that traffic in illegal, hateful, or sexually explicit content

5. Commissions

Commissions are determined by each merchant per campaign and are not set or guaranteed by Arkvon.

• Commission rate, type (percentage or fixed amount), and recurrence (one time, recurring with a cycle limit, or recurring while the campaign is active) are set by the merchant and visible on the campaign's affiliate dashboard
• Commissions are calculated against the customer's payment as recorded by Stripe. Taxes, payment processor fees, and currency conversion losses are deducted before the rate is applied where applicable
• Recurring limited campaigns count cycles in calendar months. Customers billed weekly or daily exhaust the cycle limit faster than the calendar would suggest (one invoice = one cycle slot regardless of interval)
• Refunds and chargebacks reverse the commission proportional to the kept revenue (a 30% partial refund reduces the commission by 30%, not 100%). Disputes won by the merchant restore the commission
• A lead being marked "Converted" in your dashboard does not automatically mean you earned commission. First touch attribution may credit a different affiliate. Your dashboard's "Total referred customers" tile reflects what was actually credited to you

Dashboard metrics are provided for informational purposes. In the event of discrepancies, Arkvon's underlying attribution records, payment records, and transaction logs are considered the authoritative source.

6. Changes to Commission Programs

Merchants may modify commission rates, payout schedules, campaign rules, or eligibility requirements for future referrals.

Unless required to correct fraud, technical errors, or comply with legal obligations, these changes do not retroactively affect commissions that have already been earned.

7. Campaign Closure

If a merchant pauses or permanently closes a campaign, no new commissions will accrue after the effective closure date.

Commissions already earned remain subject to the campaign's payout terms, holding periods, refunds, disputes, and applicable legal requirements.

8. Payouts

Payouts are settled by the merchant on the cadence and method they configure for the campaign, not by Arkvon.

• Default cadence is monthly: at the start of each month, eligible commission earned in the previous month is grouped into a payout invoice and sent to the merchant for settlement
• The merchant configures a payout term (e.g., NET_7, NET_30). Your payment date is the end of the coverage month plus that term
• Each campaign has a minimum payout threshold. Commission below the threshold rolls over to the next cycle until the threshold is met
• Commissions enter a holding period after the original payment to allow refunds and disputes to settle. They become payable only after the holding period elapses without a reversal
• Failed payouts (closed bank account, unverified PayPal, KYC issue, etc.) block new payouts to the same affiliate until the failed payout is resolved (retried successfully, or cancelled and the balance returned to the available pool)
• Arkvon may pause or cancel a payout if there is reasonable suspicion of fraud or violation of these Affiliate Terms

9. Taxes

You are an independent contractor for tax purposes. You are solely responsible for reporting and paying all taxes on commissions you receive.

• Depending on your country and the merchant's country, you may be required to provide tax forms (W8BEN, W9, or local equivalents) before payouts can be released
• Arkvon does not provide tax, legal, or financial advice. Consult a qualified professional in your jurisdiction
• If you fail to provide required tax documentation, the merchant or Arkvon may withhold payouts until the documentation is received

10. Disputes Between You and a Merchant

Arkvon provides the technical infrastructure that records clicks, leads, payments, and payouts. We are not party to the contractual relationship between you and the merchant.

• If you disagree with a merchant about commission amounts, payout timing, or program rules, raise the issue with the merchant first using the contact details on the campaign page
• Arkvon may provide technical information, attribution records, or transaction logs to assist merchants and affiliates in resolving disputes, but Arkvon is not responsible for making commercial decisions or resolving contractual disagreements.
• Where the merchant's recorded behavior in our system differs from what's promised (e.g., a payout marked PAID that you never received), Arkvon's logs are the authoritative record of what was tracked, recommended, and finalized within the platform

11. Suspension and Termination

Either you, the merchant, or Arkvon may end your participation in a campaign at any time:

• You may leave a campaign at any time from your affiliate dashboard. Pending commissions that have completed their holding period continue to settle on the normal payout schedule unless the merchant specifies otherwise
• A merchant may pause or end their campaign. If a campaign is paused, no new commissions accrue, but commissions already earned (and within the holding period) continue to settle. If a campaign is ended, you will be notified
• Arkvon may suspend or terminate your access for violations of these Affiliate Terms, the general Terms of Service, or applicable law. Where suspension is for suspected fraud, in flight payouts may be held until the investigation completes
• Surviving obligations after termination include payment of legitimately earned and settled commissions, tax reporting obligations, and the prohibited practices section as it applies to past activity

12. Use of the Merchant's Brand and Materials

You may only use a merchant's name, logo, screenshots, and marketing copy in ways the merchant has explicitly authorized, typically through assets the merchant provides on the campaign page or by written confirmation. You may not register domain names, social handles, or app names that mimic the merchant's brand without their permission.

13. Force Majeure

Arkvon shall not be responsible for delays, failures, or interruptions caused by events beyond our reasonable control, including internet outages, cyberattacks, natural disasters, governmental actions, labor disputes, power failures, or failures of third party providers such as Stripe, Wise, or PayPal.

14. Limitation of Liability

Arkvon provides the affiliate platform on an "as is" basis. To the maximum extent permitted by law, Arkvon is not liable for:

• Lost commissions caused by the merchant misconfiguring their checkout integration (e.g., failing to pass affiliate metadata to Stripe)
• Outages or delays in Stripe, Wise, PayPal, or other third party services that affect tracking or payouts
• Commercial decisions by the merchant, including changing commission rates, ending campaigns, or refunding customers
• Indirect, incidental, or consequential damages arising from your participation

15. Privacy

Your participation in affiliate programs is also governed by Arkvon's Privacy Policy. We process the personal information necessary to attribute referrals, process commissions, facilitate payouts, and operate the platform in accordance with that policy.

You agree that the merchant whose campaign you participate in may receive aggregated and customer level data necessary for them to verify your commissions.

16. Changes to These Terms

We may update these Affiliate Terms from time to time. The Last Updated date at the top of this page reflects the most recent change. Material changes will be communicated to you via email or in product notification before they take effect. Your continued participation after a change constitutes acceptance.

17. Governing Law

These Affiliate Terms shall be governed by and interpreted in accordance with the laws of the State of Ohio, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these Affiliate Terms shall be brought exclusively in the state or federal courts located in the State of Ohio, and you consent to the jurisdiction of those courts.

18. Contact

For questions about these Affiliate Terms or your participation in a specific campaign: